Shipping policy

Shipping Policy

At GenzVibesCollection, every order is prepared with care and shipped to you safely. We currently deliver across India.

1. Order Processing

Most of our products are made or prepared after you place your order.

Orders are generally processed within 2–4 business days.
Business days do not include Sundays or public holidays.
During new launches, sales, or festive periods, processing may take a little longer.
Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is:

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote areas: Up to 7–10 business days

These are estimated timeframes and are not guaranteed delivery dates. Delays may occasionally occur because of courier issues, weather, holidays, incorrect addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be clearly mentioned on our website and will be subject to the terms of that particular offer.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through the contact information provided during checkout.

You can use the tracking information to follow your shipment's progress.

If tracking information has not updated for a reasonable period, please contact us and we will help you check the status of your order.

5. Delivery Address

Please make sure your shipping address, phone number, email address, and PIN code are correct before placing your order.

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible after placing your order. We will try to assist you, but we cannot guarantee that the address can be changed once the order has entered processing or been shipped.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period, please contact us so that we can check the shipment with the courier.

If a shipment is confirmed as lost by the courier, we will work with you to resolve the issue in accordance with our applicable refund/replacement policy.

7. Damaged Package or Product

If your package arrives visibly damaged, please take clear photographs of the package before opening it, if possible.

If the product inside is damaged or defective, contact us as soon as possible with:

Your order number
Clear photographs/videos of the product
Photographs of the packaging
A brief description of the issue

We will review the issue and provide an appropriate resolution according to our refund/replacement policy.

8. Failed Delivery or Returned Shipment

If a shipment is returned to us because of an incorrect address, unavailable recipient, repeated delivery failure, or refusal to accept the package, additional shipping charges may apply if the customer requests re-shipment.

For Cash on Delivery orders, repeated refusal or failure to accept an order may affect our ability to offer COD on future orders.